Terms of service

Terms of Service

Last Updated: July 28, 2026

Welcome to Willow Arch Creations. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using this website or purchasing products from Willow Arch Creations, you agree to these Terms of Service, our Privacy Policy, and any additional policies posted on our website.

If you do not agree with these terms, please do not use this website.

2. Products

We specialize in custom and personalized magnets designed from customer-submitted photos, artwork, logos, and text.

Because each item is custom-made, slight variations in color, cropping, alignment. These variations are considered normal and are not defects.

3. Customer Responsibilities

By submitting artwork, photographs, logos, or other content, you represent and warrant that:

  • You own the rights to the submitted content or have permission to use it.
  • Your submission does not infringe on any copyright, trademark, or other intellectual property rights.
  • Your submission does not violate any applicable law.
  • Your submission does not contain unlawful or defamatory material.
  • Interfere with the operation of the website
  • Use our website to post harmful, false, or infringing content.

Willow Arch Creations reserves the right to refuse any order containing content we determine to be inappropriate or unlawful.

4. Order Approval

Customers are responsible for reviewing all submitted information before placing an order, including:

  • Spelling
  • Grammar
  • Dates
  • Names
  • Image selection
  • Layout choices

Once production begins, changes cannot be guaranteed.

5. Production Times

Production times listed on the website are estimates only.

Actual production and shipping times may vary due to:

  • Order volume
  • Supply availability
  • Carrier delays
  • Weather or other events beyond our control

We are not responsible for shipping delays caused by the carrier.

6. Payment

All charges are listed in U.S. Dollars (USD).

Payment is required before production begins.

We accept payment methods offered through Shopify at checkout.

Orders may be canceled if payment cannot be verified.

8. Shipping

Information is outlined on our Shipping policy page.

9. Returns and Refunds

Information is outlined on our Return and Refund policy page.

Because our products are custom-made and personalized, all sales are generally final.

10. Intellectual Property

All website content, including designs, graphics, logos, photographs, product descriptions, and branding, is the property of Willow Arch Creations unless otherwise stated.

No content may be copied, reproduced, or used without written permission.

11. Promotional Use

Unless the customer specifically requests otherwise before production, Willow Arch Creations may photograph completed products for use in marketing, advertising, social media, or our portfolio.

We will make reasonable efforts to avoid displaying sensitive personal information.

12. Limitation of Liability

To the fullest extent permitted by law, Willow Arch Creations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

Our maximum liability shall not exceed the purchase price paid for the applicable order.

13. Warranty Disclaimer

Products are provided "as is" without warranties of any kind except where required by law.

We do not guarantee that magnets will adhere to every surface. Performance depends on the material and condition of the surface.

Customers are responsible for ensuring magnets are used safely and appropriately.

14. Order Cancellation

Orders may be canceled before production begins.

Once production has started, cancellation requests may not be possible because materials and labor have already been committed.

16. Governing Law

These Terms of Service are governed by the laws of the State of Utah, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts of that jurisdiction.

17. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon posting to this website.

Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us through the contact by email hello@willowarchcreations.com

Thank you for supporting Willow Arch Creations.